About IT Services

At CT University, exceptional IT services are at the core of our operations. Our well-organized IT Service Department, staffed with skilled network and system administrators, provides timely, reliable, and efficient support to ensure smooth functioning of laptops, desktops, and the university’s IT infrastructure.

Our Service Approach

We follow structured IT Service Management (ITSM) practices driven by:

• Clear policies

• Organized processes

• Standard operating procedures

These practices cover the full IT service lifecycle-from design and planning to delivery, operations, and monitoring-ensuring every service meets high standards.

User-Centric Operations

User satisfaction is our highest priority. To achieve this, we:

• Assign tasks to engineers based on availability and expertise.

• Ensure prompt and effective resolution of IT issues.

Infrastructure & Support

Our IT infrastructure provides uninterrupted digital access across campus:

• ERP System – Streamlines operations and departmental reporting.

• Data Center – Operates 24/7 to ensure continuity.

• Internet & Network – Secure connectivity managed with advanced firewalls.

• Structured Cabling – Fiber and copper cabling for maximum throughput.

• Campus Wi-Fi – Strong wireless coverage across academic blocks, hostels, and open areas.

• CCTV Surveillance – Comprehensive monitoring for campus safety and security.

Helpdesk & Accessibility

Our user-friendly Helpdesk offers multiple support channels:

• Phone support

• Email support

With IT engineers stationed across campus, we guarantee quick responses and effective resolutions for all service requests.

Our Commitment

The IT Service Department at CT University follows a systematic, proactive, and user-focused approach. With modern infrastructure, expert professionals, and a dedication to excellence, we empower the university community to thrive in the digital age